Privacy Policy — How vs789 Protects Your Data

1. Information We Collect

vs789 collects personal data across several categories depending on the nature of your interaction with the Platform. The categories of personal data we may collect from you include the following:

2. How We Collect Your Data

vs789 collects your personal data through the following channels and mechanisms:

• Direct interactions: When you create an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey, you provide us with personal data directly.
• Automated technologies: When you browse the Platform, our servers automatically log technical data including your IP address, device identifiers, browser type, and navigation behaviour via cookies and similar tracking technologies.
• Payment processors: When you transact via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any supported Bangladeshi bank, the relevant payment provider confirms transaction details to us to enable fund crediting and withdrawal processing.
• KYC verification partners: We may engage accredited third-party identity verification services to cross-reference the identity documents you submit during KYC against authoritative databases.
• Fraud prevention services: We receive signals and risk scores from third-party fraud detection providers that analyse transactional and behavioural patterns to flag suspicious activity.
• Game providers: Certified game providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) may share aggregated gameplay and session data with vs789 to support dispute resolution and responsible gaming monitoring.

3. How We Use Your Information

vs789 uses the personal data we collect for the following specific and legitimate purposes:

• Account creation and management: To register your account, verify your identity and age (21+ requirement), maintain your account profile, and authenticate your sessions.
• Service delivery: To process your deposits and withdrawals, credit bet winnings, apply bonus funds, and provide access to all betting and casino features on the Platform.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and deliver assistance via live chat, email, and WhatsApp.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, account takeovers, and other prohibited activities.
• Responsible gaming: To monitor gameplay patterns, enforce deposit and loss limits, identify at-risk behaviour, and implement self-exclusion or cooling-off periods where applicable.
• Legal and regulatory compliance: To fulfil our obligations under internationally recognised KYC, AML, and counter-terrorism financing standards, and to respond to lawful requests from relevant authorities.
• Platform improvement: To analyse usage patterns, conduct A/B testing, improve game performance, and develop new features that enhance the player experience.
• Marketing communications (opt-in only): To send promotional offers, bonus alerts, tournament notifications, and seasonal campaigns to players who have explicitly opted in to receive such communications.

4. Legal Basis for Processing

vs789 processes your personal data on the following lawful grounds:

• Contractual necessity: Processing required to perform the contract between you and vs789 — including account registration, identity verification, payment processing, and service delivery — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
• Legal obligation: Certain processing activities — particularly KYC, AML monitoring, and the retention of transaction records — are carried out because we are legally obligated to do so under internationally recognised anti-financial-crime standards.
• Legitimate interests: We process technical and usage data on the basis of our legitimate interest in maintaining the security, integrity, and performance of the Platform, and in detecting and preventing fraud.
• Consent: Where we send marketing communications or use non-essential cookies, we do so only on the basis of your freely given, informed, and specific consent. You may withdraw this consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

vs789 does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi banks receive the transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Accredited identity verification partners receive copies of your submitted identity documents solely for the purpose of completing the verification process on our behalf.
• Fraud prevention and AML providers: We share transaction signals and risk indicators with third-party fraud detection services to protect the Platform and our players from financial crime.
• Game technology providers: Certified game studios and RNG platform operators (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi) receive the minimum session and account data required to deliver their games on the Platform.
• IT infrastructure and hosting providers: Our cloud infrastructure and data centre partners process data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts if we are required to do so by applicable law, a binding court order, or a lawful request from a competent authority.

6. Cookies & Tracking Technologies

vs789 uses cookies and similar technologies (such as web beacons and local storage) to operate the Platform, maintain your session, personalise your experience, and analyse usage. The types of cookies we use are as follows:

You may manage your cookie preferences at any time through your browser settings. Note that disabling strictly necessary cookies will impair the core functionality of the Platform, including login and payment processing. Disabling analytical or marketing cookies will not affect your ability to use the Platform's core features.

7. Data Retention

vs789 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. The following retention periods apply:

• Active account data: Retained for the lifetime of your account plus a minimum of 5 years following account closure, in accordance with AML record-keeping requirements.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification, or longer if required by a specific regulatory obligation or ongoing investigation.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction, to support AML audits and dispute resolution.
• Customer support communications: Retained for 3 years from the date of the last interaction, to support dispute resolution and service improvement.
• Technical and log data: Retained for 12 months from the date of collection, unless a security investigation requires extended retention.
• Marketing consent records: Retained for 3 years from the date of consent or withdrawal of consent, whichever is later, to demonstrate compliance with consent obligations.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity. Anonymised or aggregated data may be retained indefinitely for statistical and analytical purposes.

8. Data Security

vs789 implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Our security measures include:

• Transport Layer Security: All data transmitted between your device and vs789 servers is encrypted using TLS 1.3 with 256-bit encryption.
• At-rest encryption: All databases and file stores containing personal data are encrypted at rest using AES-256.
• Access controls: Access to personal data is restricted to authorised vs789 personnel on a strict need-to-know basis, enforced through role-based access control (RBAC) and multi-factor authentication (MFA).
• Intrusion detection: Our infrastructure is monitored continuously by automated intrusion detection systems and a dedicated security operations team.
• Penetration testing: The Platform undergoes regular independent penetration testing and security audits to identify and remediate vulnerabilities.
• Data breach response: In the event of a personal data breach that poses a risk to your rights and freedoms, vs789 will notify affected users without undue delay and take all reasonable steps to contain and remedy the breach.

9. Your Rights Over Your Data

As a vs789 user, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request" and we will respond within 30 calendar days:

• Right of access: You may request a copy of all personal data we hold about you, along with information about how it is processed and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as updating your phone number) can be made directly in your account settings.
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis to retain it. Note that data subject to legal retention obligations (e.g., AML transaction records) cannot be erased until the applicable retention period has expired.
• Right to restriction of processing: You may request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails, analytical cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

10. Third-Party Services

The vs789 Platform integrates with a number of third-party services to deliver its full range of features. These include payment gateways (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank), certified game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming), and KYC and fraud prevention platforms.

Each of these third-party providers operates under their own privacy policies and data protection frameworks. vs789 is not responsible for the privacy practices of third-party services beyond the data processing agreement terms that govern their engagement with us. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the Platform.

11. Children & Minors

The vs789 Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have collected personal data from a minor, we will take immediate steps to delete that data and permanently close the associated account.

If you are a parent or guardian and you believe that your child has registered an account on vs789 or has provided personal data to us, please contact our support team immediately at [email protected]. We will investigate and take prompt action to remove the data and close the account.

12. Policy Amendments

vs789 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or Platform features. When material changes are made, we will provide advance notice by displaying a prominent notice on the Platform and, where appropriate, sending a notification to your registered mobile number or email address.

The effective date at the top of this Policy indicates when the current version came into force. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically. Previous versions are available upon request by contacting our support team.

Contact for Privacy Enquiries: If you have any questions, concerns, or requests relating to this Privacy Policy or the way vs789 handles your personal data, please contact us at:

• Email: [email protected]
• Live Chat: Available 24/7 on the Platform
• WhatsApp: +880 1700-000789 (plain text, not clickable)